Here you will find up-to-date information on all the support and measures approved by the Government of Spain for those affected by the train accident in Urda (Toledo).
Support for victims or their families
Two specific forms of financial assistance have been approved for the victims and their families. The Government will provide a non-repayable grant and a further grant of the same amount as an advance on the relevant civil liability compensation payments.
For example, the relatives of a deceased person may receive up to 144,242.92 euros from the State (72,121.46 euros as a non-repayable grant and 72,121.46 euros as an advance on civil liability compensation). Added to this sum will be any amounts that the victims or their relatives receive under the Compulsory Passenger Insurance scheme governed by state regulations (claims for which must be addressed to the insurers of each railway company), meaning that, in the event of death, relatives may receive up to 216,364.38 euros.
1. Compensation for death or personal injury
This financial assistance is specifically intended for the victims of the accident (relatives of those who have died or those who have suffered injuries). The amounts vary depending on each individual case:
- In the event of death: 72,121.46 euros per deceased person. Where there are several beneficiaries as indirect victims, this amount shall be distributed amongst them in accordance with the established order of priority.
- For bodily injury: between 2,404.04 euros and 84,141.70 euros, depending on the severity of the injuries.
This is direct financial assistance which victims will not have to repay to the State. Furthermore, it is exempt from personal income tax and is compatible with other grants and financial assistance, as well as with any other compensation to which they may be entitled.
2. Financial assistance in the form of advance payments towards civil liability compensation
This assistance takes the form of advance payments of the compensation due under civil liability, intended for the victims of the accident (relatives of those who have died or those who have suffered injuries). The advance payments vary in amount depending on each individual case:
- In the event of death: 72,121.46 euros per deceased person. Where there are several beneficiaries as indirect victims, this amount shall be distributed amongst them in accordance with the established order of priority.
- For bodily injury: between 2,404.04 euros and 84,141.70 euros, depending on the severity of the injuries.
The advance payment is arranged in such a way that, if the compensation ultimately determined is less than the amount of the advance payment granted, the beneficiaries will not be required to repay the difference. If the compensation is higher, they will receive the amount exceeding the advance payment granted.
When will it be possible to apply for the grants?
- From November 6, 2026, for a period of three months. In any event, where there are justified reasons, the deadline may be extended either ex officio or at the request of the interested parties.
How can people apply for the grants?
To make the process easier for those affected, direct financial assistance and advance payments of compensation may be applied for together, through a single procedure. A simple and streamlined procedure has been put in place, which minimises the amount of documentation beneficiaries are required to provide.
There are two ways to apply for the grants:
- Online, via the Ministry of Transport and Sustainable Mobility's online portal.
- In-person, comprehensive support centres have been set up in the regional offices, sub-regional offices of the regional government and island directorates of those regional governments where those affected by the accident reside. At these centres, victims and their families will receive personalised support and assistance with completing the necessary paperwork, submitting applications for financial aid and providing the required documentation. Applications may also be submitted at any of the official registries provided for under Law 39/2015.
Measures related to Social Security
1. Special protection for those affected by the accident
Those affected by the accident will be entitled to special Social Security protection.
- Sick leave due to temporary incapacity resulting from the accident shall, on an exceptional basis, be treated as a work-related accident for the purposes of financial benefits, which will allow the benefit to be received from the first day of sick leave (rather than from the fourth day) and at a higher rate than that applicable to sick leave for common contingencies (75 per cent of the assessment base, rather than 60 per cent).
- Furthermore, permanent disability pensions, death and survivors' pensions, and the financial benefit for partial permanent disability arising from the accident shall, for the purposes of calculating their amount, be treated as benefits arising from an accident at work, provided that this is more favourable to the beneficiaries.
- Persons covered by the State Civil Service Pension Scheme who, as a result of the accident, are entitled to a retirement pension on grounds of permanent disability, a widow's pension, an orphan's pension or a pension for their parents, may receive a higher pension. The scheme for extraordinary pensions shall apply, provided that it is more advantageous for the beneficiary.
This protection will be applied automatically, without the need to submit an application, and will have retroactive effect, even where the benefit or pension has already ceased or been granted.
2. Priority assistance with Social Security
In order to manage the Social Security benefits to which they are entitled, those affected by the rail accident in Urda (Toledo) will receive priority assistance through the channels specially set up by Social Security:
- By telephone: 900 10 35 35.
- By email: info.accidente@seg-social.es
In addition, those affected may contact Social Security via the usual channels:
- By telephone: 91 542 11 76 and 901 166 565.
- On the Online Portal: prestaciones.seg-social.es
Other measures
1. Establishment of Comprehensive Support Centres
The Government has set up Comprehensive Support Centres for the victims of the Urda (Toledo) rail accident. These offices are being established through the Government's regional offices, sub-regional offices and island directorates in the autonomous communities where those affected reside. Their aim is to help those affected to apply for and process financial assistance and advance payments.
Furthermore, if anyone affected by the accident is unable to travel to an office, they will be attended to at their own home, anywhere in the country, by staff from the Government Sub-delegations, thanks to the 'La Administración cerca de ti' service run by the Ministry of Territorial Policy and Democratic Memory.
2. Protection for employees affected
Employees may not be penalised by the companies for which they work, nor may they suffer any detriment to their employment relationship, if, as a result of the accident in Urda, they were unable to attend their place of work in person or to start work on time.
Furthermore, workers will be entitled to receive from railway companies documentation confirming the incidents that caused disruptions to the service.
3. Price caps on services affected by the disruption to the Madrid-Andalusia railway line
The Royal Decree-law approving the aid also sets out a price-capping mechanism to be applied to services affected by the disruption to the Madrid-Andalusia rail line. Its aim is to prevent excessive price rises that would be detrimental to consumers.
Non official translation